Fraktfritt inom Sverige över 999 SEK (Ej tunga/skrymmande varor)

Terms and conditions

1. About Chinese Table Tennis Sweden in Sweden AB

  • The company is based in Dingle. The company’s mailing address is Tellusgatan 13, 45561 Dingle.
  • If you wish to get in touch with us, please send an email to [email protected] with your inquiry and your contact details, and we will respond shortly.

2. Order

  • Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all details regarding the products, price, billing address, and delivery address.
  • If there is any error in the order confirmation, you should immediately contact us via email at [email protected].

3. Delivery

  • Our standard delivery times within Sweden are 2–4 days. Please note: Orders placed on weekends will be shipped no earlier than the following Monday.
  • We reserve the right to send shipments using a carrier other than the one chosen by the customer if it ensures a safer or faster delivery.
  • If delays in the delivery occur (without us having informed you of a longer delivery time), please contact us by email at [email protected].
  • We are not responsible for uncollected shipments, and if a shipment is returned to us, a new shipping fee will be charged if the shipment is to be resent.

4. Prices

  • All prices in the store are stated in SEK, and all prices include 25% VAT.
  • We reserve the right to adjust prices due to supplier price changes, misprints in the price list, or inaccuracies caused by incorrect information.

5. Right of Withdrawal

  • When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal, which applies from the moment you have received your ordered item.

5.1 When Exercising Your Right of Withdrawal:

  • You must notify us that you are withdrawing. The notification should be sent to us at [email protected]. In your message, your name, address, email address, order number, and the items to be returned must be clearly stated.
  • You should immediately, and no later than within the statutory 14 days following the withdrawal notification, return the products to us.
  • You are responsible for the return shipping, delivery, and the condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.
  • You are responsible for all customs and associated fees incurred for returns from outside the EU.
  • For the refund amount, we reserve the right to deduct a sum corresponding to the depreciation relative to the product’s original value in cases where the product has been used or is damaged.

5.2 The Right of Withdrawal Does Not Apply in the Following Cases:

  • Products intended for health or hygiene reasons where the seal has been broken by the consumer.
  • Products that are sealed audio or video recordings where the seal has been broken by the consumer.
  • Custom-made products or items that have been clearly personalized to the consumer’s specifications.
  • Services that have been fully performed or where the consumer has explicitly agreed to start the service with no right of withdrawal.
  • Perishable goods, such as food.

6. Complaints and Claims:

  • All products are inspected before being sent to the consumer. If a product is damaged or incorrectly delivered upon arrival, the company will rectify the issue free of charge in accordance with consumer protection laws.
  • The consumer must always contact the company for approval before returning a defective product.
  • Complaints should be submitted immediately after the defect has been discovered.

6.1 How to Proceed with a Complaint

  • Any defects or errors must always be reported to [email protected]. In your message, please include your name, address, email address, order number, and a description of the issue.
  • If we are unable to remedy the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping costs for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In handling complaints, we follow the guidelines from the Swedish National Board for Complaints, see arn.se.

7. Limitation of Liability

  • We assume no liability for indirect damages that may arise as a result of the product.
  • We accept no liability for delays or errors caused by circumstances beyond the company's control (Force Majeure). Such circumstances may include, for example, labor disputes, fires, war, government decisions, or reduced or failed deliveries from suppliers.
  • Furthermore, we assume no liability for any changes to products or product features that have been modified by the respective supplier or other factors beyond our control.
  • No liability is assumed for privately sent products, such as frames, rubber, etc., which are to be assembled together with new products from Chinese Table Tennis Sweden.
  • No liability is assumed for the delivery of Postnord Varubrev or Postnord International Tracked Letter, as these are not covered by product insurance and are delivered contactlessly to the recipient.

8. Product Information

  • We disclaim any typographical errors on this website as well as the final sale of products. We do not guarantee that the images accurately reflect the exact appearance of the products, as slight color differences may occur due to differences in monitor settings, photo quality, and resolution. We always strive to display the products as accurately as possible.

9. Information about Cookies

  • According to the law on electronic information, visitors to a website must be informed for privacy purposes that cookies are being used. The information stored in cookies can be used to track a user's browsing activity. A cookie is a small text file that the website you visit requests to store on your computer in order to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and the Swedish Post and Telecom Authority's websites.

10. Personal Data

  • By shopping at Chinese Table Tennis Sweden, you accept our data protection policy and our handling of your personal data. We care about your personal privacy and do not collect more information than is necessary to process your order. We never sell or transfer your information to any third party without a legal basis.
  • Chinese Table Tennis Sweden is responsible for the processing of the personal data you have provided to us as a customer. Your personal data is processed by us to manage your order as well as for instances when you have requested newsletters or promotional offers—in order to tailor marketing to your individual needs.
  • The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your personal data.

10.1 What Is Personal Data?

Personal data is any information that can, either directly or indirectly, be linked to a natural person.

10.2 What Data Do We Store?

To be able to manage your order and answer any questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address, and purchase history.
Your data is stored for as long as we have a legal basis to process your information, for example, to fulfill the contract between us or to comply with a legal obligation such as the Accounting Act.

10.3 Legal Basis

In connection with a purchase, your personal data is processed to fulfill the contract with you. Marketing, promotions, and similar communications are carried out only with your consent.

10.4 Which Data Is Shared and for What Purpose?

10.4.1 Payment Provider

  • When making a purchase, your information is shared with our payment provider. The information stored includes your first name, last name, address, email address, and telephone number. If you choose to pay by invoice, your personal identification number is also stored by the payment provider. This information is saved to enable the purchase and to protect both parties against fraud. The payment providers (payment services) we use are: Klarna, Paypal, and Swish. Payment via Swish is only processed in SEK.

10.4.2 Shipping Companies
In order to deliver your orders and fulfill our contract, we must share specific information with the shipping company. The information shared with the shipping company includes your first name, last name, and delivery address details. Your email address and/or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we collaborate with are: Postnord, DHL, FedEx & UPS. Shipping times vary depending on the chosen shipping service and the destination country.

10.4.3 Newsletters
If you choose to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to ensure you are kept up to date with information and offers for marketing purposes. We use a newsletter service for sending our email updates.

10.5 The Right of Access
You have the right to obtain an extract of all the information we hold about you. Such extracts are provided electronically in a readable format.

10.6 The Right to Rectification
You have the right to request that we update any incorrect information or complete information that is incomplete.

10.7 The Right to be Forgotten
You may at any time request that the data relating to you be deleted. There are few exceptions to the right of deletion, such as when certain data must be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for Data Protection

Chinese Table Tennis Sweden is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data

  • We safeguard your personal data by using industry-standard security measures such as SSL/TLS and one-way hash algorithms. Our website is hosted on the Swedish platform Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

11. Changes to the General Terms and Conditions

  • We reserve the right to make changes to these general terms and conditions at any time. Such changes will be published online, and by placing an order or visiting our website, you are deemed to have accepted the updated terms.

12. Disputes and Governing Law

  • If any disputes arise, you should first attempt to resolve them through our customer service. If a resolution cannot be reached, you may submit your complaint to the Allmänna Reklamationsnämnden (ARN) or use the EU's online dispute resolution platform. All disputes will be interpreted and resolved in accordance with Swedish law.